To subscribe to our newsletter, we invite you to go to the «Newsletter» section to fill in the registration form.

If you wish to unsubscribe from our newsletter, click on the hyperlink at the bottom of each newsletter.

You can also contact customer service for any questions.

You will find the list of our Simone Pérèle stores on our site in the «our shops» section.

As well as our partners.

​The promotional code is associated with a special operation. It is for single use and cannot be combined with other benefits. The promotional code must be entered in the field dedicated to this purpose at the time of filling your cart (space "Promotional code"). To validate the code, you must click OK before finalizing the order.

We strongly recommend that you finalize your order immediately after entering your code to avoid any malfunction that would make you lose the benefit. It is impossible for us to re-credit you the commercial advantage associated with a posteriori code of an order.

Accordingly, we do not accept any claims regarding misuse or omission of the use of a code.

You can create your customer account by clicking on the "Your account" section located in the menu at the top of our site. Then click “Create Account” and fill in the mandatory information marked with an asterisk. Finally, click “Validate”.

A confirmation email will be sent to the email address provided when creating your account.

Creating an account on www.simone-perele.com allows you to be quickly identified when shopping on the online store.

You can also:

- view the history of your orders

- track the delivery of your orders

- exchange or return items

- update your contact information

You can change your account information in the «Your account» section. Enter your username and password and, once logged in, go to the «Account information» section to modify or delete information.

If you want to delete your account, we invite you to contact the customer service who will accompany you in the steps to follow.

If you have forgotten your password, click on “Account Information” and then check “Change Password”.

After confirming your order, you will receive a confirmation email including the invoice. On your Simone Pérèle account, you will find the report of your purchase in the «My orders» section.

Once your order has been shipped and picked up by our transport partner (excluding click & collect delivery in store), you can follow its delivery in the «MY ORDERS» section or via the carrier’s emails/ sms.

The promotional code is associated with a special operation. It is for single use and cannot be combined with other benefits. The promotional code must be entered in the field dedicated to this purpose at the time of check out (space "Promotional code").

To validate the code, click OK before finalizing the order. We strongly recommend that you complete your order immediately after entering your code to avoid any malfunction that would make you lose the benefit. It is impossible for us to re-credit you the commercial advantage associated with a posteriori code of an order.

Accordingly, we do not accept any claims regarding misuse or omission of the use of a code.

Log in to your account and click on «my orders». You will then be able to view the status of your order:In process: the order has been validated and is in preparation.

Completed: the order was shipped to the desired delivery address that you indicated when you purchased online. You can track your order using the tracking number.

Cancelled: the order has been cancelled by you or following the possible unavailability of the item. It is also possible that the payment of your order has not been validated.

​Delivery times may be longer than expected at certain times of the year (sales, holiday season, etc.) due to the large volume of parcels to be processed.

To allow you to take advantage of your parts as soon as possible, we offer the following delivery methods in Belgium, the Netherlands and Luxembourg:

• Standard delivery - reception within 4 to 5 working days: 6€ via Colissimo
• Delivery in a relay point near you – reception within 4 to 5 working days: 6,50€ via Colissimo
• Express delivery - reception the next day before 1pm for any order placed before noon, Monday to Friday: 12€ via UPS

Shipping within 24h - Orders placed before noon from Monday to Friday are prepared and sent the same day.

You have 30 days from receipt of your order to change your mind and return one or more items​

1. Go to your personal account. ​
2. In the tab “My orders” select the order concerned and click on “Make a return”. If the “Make a return” button does not appear, you are outside the 30-day return period. If you have any questions, please contact customer service using our contact form.​
3. On the returns interface, enter your order number and follow the procedure: Select the items to be returned and indicate the reason for your return. You will then have the choice between an exchange for a different size or colour while stocks last, a credit note or a refund. ​​

Once your returns request has been validated, you will receive your returns label by e-mail. You can also find your returns label in your customer account. Print the label and stick it on your parcel with the returned items. Once you have received the e-mail confirming your returns request, you have 30 days to return the item(s) to us. All items must be returned in their original packaging and in perfect condition. For information on the conditions of return, please refer to the General Conditions section, Article 14 - Returns policy.

You will receive a refund no later than 14 working days after the date of receipt of the item(s) in our warehouses. Before refunding you, we will first check the condition ofthe item(s). If you paid for your item with a gift card, your gift card will be credited with the amount of the refund.

At the time of your return, you will have the choice between making a return, receiving a refund or a credit. If you choose to receive a credit note, you will be credited with an additional £10 to use in your Simone Pérèle e-boutique. Upon confirmation of your return, you will receive by email a credit note that you can use for the payment of an order, exclusively on the website be.simone-perele.com/nl, within 6 months, from the date of receipt of your credit note.

If the items you receive do not match your order, please contact our Customer Service department. You can write to us or ask to be called back by telephone at your convenience, giving us your telephone number.

In the event of a faulty item or anomaly in your order (missing item, damaged parcel, repackaged parcel,etc), you have 72 working hours from the date of receipt of your order to notify us of any problem with the conformity of the products received. An email with photos and the order number should be sent to Customer Services to report any quality problems.

If an item in your order does not suit you, you can exchange it for the same item in a different size or colour. It is not possible to make an exchange for a different item.You will need to return the item in question and place a new order.

1. Go to your customer account ​

2. In the “My Orders” tab, select the order concerned and click on “Make a return”. If the “Make a return” button does not appear, you are outside the 30-day period. If you have any questions, please contact customer service using our contact form.​

3. On the returns interface, enter your order number and follow the procedure: Select the items to be returned and indicate the reason for your return. You will then have the choice between an exchange for a different size or colour while stocks last, a credit note or a refund. ​​Once our logistics department has received, processed and validated the return of the products to be exchanged, the new sizes you require will be dispatched as a new order. A new dispatch confirmation e-mail will then be sent. Please note that the new sizes requested are not reserved. In the event of one or more items being out of stock at the time the return is validated, an automatic refund will be made to the payment method used at the time of purchase. You will be notified by e-mail.

• Credit card: You can pay for your purchases with the credit card of your choice: Visa or Mastercard.​
• Paypal : PayPal allows you to pay online without disclosing your financial information to the seller during the transaction. You can pay securely in 1 or 4 free instalments.​
• Google pay & Apple pay : These solutions allow you to pay online without disclosing your financial information to the seller during the transaction.​
• Simone Pérèle E-gift card: This allows you to pay for your purchases. If the credit on your card is not sufficient, you will be able to complete your purchase with your usual bank card.

You will be debited once your order has been dispatched. If your order is cancelled, you will not be debited.

To find your size and its correspondence, please consult the size guide.

See our care tips for lingerie and swimwear.

You can order and offer to the person of your choice a dematerialised e-gift card on the Simone Pérèle website. ​​The recipient of the e-gift card will receive an email with the amount and the identifiers of the card on the date you have chosen. You can also attach a personalised message to the card.​​This gift card will be valid for 12 months on the Simone Pérèle website.

You can check the balance of your gift card by clicking on this link. You can also check your balance in your “My Account” area, then “Gift Cards”. To check your balance, simply enter your gift card number and the balance will be displayed.

If your order is returned, your e-gift card will be credited again for the amount used. If you have completed your purchase by other means of payment, the refund will be made by the same means of payment as that used for the initial transaction.

In order to offer you a unique experience, we take particular care in preparing your order. If you wish, you can order gift wrapping. However, your order will not be pre-packaged; this will be added to your order.

Before confirming your order, you will have the opportunity to write a personalised message that will be printed and enclosed with your order. The message will be written on a card.

My Simone Loyalty program is an omnichannel program. When you buy on the website, you earn points that give you access to a range of benefits. As soon as you sign up, you will receive 30 free points and Silver Statut.

There are severals ways to join My Simone loyalty program: ​

• On our website, as long as you create a Simone Pérèle account and give your consent to become a membre of My Simone Loyalty program.

Each euro spent on the website gives you 1 point.

The points you earn with each purchase or with bonus points are valid for 12 months. Points remain valid for 1 year from the date they are added to your balance. After 12 months, the points expire.

You can view your points balance directly in your Simone Pérèle account in the My Simone section or on some of our emails.

On the website by logging into your account, when you make your payment.